Terms & Conditions: Residential
Effective Date: 21st July 2026.
These Terms & Conditions apply to all residential and commercial cleaning services provided by The Home Detail Co. By confirming a booking with us, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
Bookings
Bookings can be made via our website, phone, email or social media.
Your booking is confirmed once we have accepted your requested appointment and, where applicable, any required deposit has been received.
Deposits
A deposit is required to secure the following bookings:
Home Makeover Packages
Bond Cleans
Any booking exceeding 6 hours
Your booking is not confirmed until the required deposit has been received.
Deposits are applied towards the total cost of your cleaning service.
Payment Terms
The remaining balance for your cleaning service is due by the end of the business day on the day your service has been completed.
Payments can be made via the payment methods provided on your invoice.
Late payments may incur additional administration fees or late payment charges where permitted by law.
Cancellation & Rescheduling Policy
We understand that plans can change and will always do our best to accommodate rescheduling where possible.
More than 48 hours' notice
Bookings cancelled or rescheduled with more than 48 hours' notice will not incur a cancellation fee.
Between 24 and 48 hours' notice
Bookings cancelled within 24 to 48 hours of the scheduled appointment will incur a cancellation fee equal to 30% of the scheduled service price.
Less than 24 hours' notice
Bookings cancelled with less than 24 hours' notice will incur a cancellation fee equal to 50% of the scheduled service price.
Same Day Cancellation / Unable to Access Property
The full scheduled service fee (100%) will be charged if:
The booking is cancelled on the day of the appointment.
Our team has already travelled to your property.
Our team has arrived at the property.
We are unable to gain access to the property at the scheduled appointment time.
Access is delayed by more than 30 minutes and the appointment cannot reasonably proceed.
Access to Your Property
Please ensure our team can safely access your property at the agreed appointment time.
If access cannot be provided, the booking may be treated as a same-day cancellation and charged in accordance with our Cancellation Policy.
Additional Time & Services
Our quotes are based on the information provided at the time of booking.
If the condition of the property or additional requested services require significantly more time than originally quoted, additional charges may apply. We will always discuss this with you before carrying out any additional work wherever reasonably possible.
Satisfaction Guarantee
We pride ourselves on delivering exceptional attention to detail.
If you are dissatisfied with any aspect of your clean, please notify us within 24 hours of your service. Where appropriate, we will work with you to resolve the issue, which may include returning to address any areas that were missed.
This guarantee does not apply to items or areas outside the agreed scope of work or where access was unavailable during the original service.
Health & Safety
For the safety of our team, we reserve the right to decline or discontinue services where conditions present an unreasonable health or safety risk.
Liability
While every care is taken when cleaning your property, The Home Detail Co. is not responsible for:
Pre-existing damage
Normal wear and tear
Faulty fixtures or fittings
Items not disclosed as fragile or requiring special care
Any concerns regarding accidental damage should be reported to us as soon as reasonably possible.
Changes to Bookings
We reserve the right to adjust appointment times where necessary due to unforeseen circumstances such as illness, traffic delays, weather events, or emergencies. We will always communicate any changes as soon as possible.
Acceptance of Terms
By confirming your booking with The Home Detail Co., you acknowledge that you have read and accepted these Terms & Conditions, including our payment, cancellation and rescheduling policies.
A few extra clauses I'd strongly recommend adding
These are very common for professional cleaning businesses and can save a lot of headaches:
Pets: "Pets must be secured or supervised where necessary to ensure the safety of both your pets and our team."
Utilities: "Running water and electricity must be available during the service."
Terms & Conditions: Commercial
Effective Date: 21st July 2026.
These Terms & Conditions govern the commercial cleaning services provided by The Home Detail Co. ("we", "us", "our") and apply to all commercial cleaning services.
By engaging our services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
Commercial Cleaning Services
The Home Detail Co. provides professional commercial cleaning services to businesses throughout the Gold Coast and surrounding areas.
Cleaning schedules may include one-off cleans, regular weekly or fortnightly services, after-hours cleaning, or customised commercial cleaning programs tailored to your business.
Quotes & Service Agreements
All quotations are based on the information available at the time of inspection or enquiry.
Should the scope of work change, or additional services be requested, we reserve the right to revise our quotation accordingly.
For ongoing commercial clients, a separate Service Agreement or Cleaning Schedule may be provided outlining the agreed scope of work, frequency of service, pricing, and any site-specific requirements.
Payment Terms
Invoices will be issued in accordance with your agreed service arrangement.
Unless otherwise agreed in writing:
One-off commercial cleaning services are payable within 7 days of the invoice date.
Ongoing commercial clients may be invoiced weekly, fortnightly, or monthly as agreed.
Payment terms for account customers are 7, 14, or 30 days from the invoice date, as specified on your invoice or Service Agreement.
Late payments may incur administration fees, interest charges where permitted by law, and/or suspension of future services until outstanding amounts have been paid.
Cancellation & Rescheduling
We understand that business requirements can change and will always do our best to accommodate schedule changes where possible.
More than 48 hours' notice
No cancellation fee applies.
Between 24 and 48 hours' notice
A cancellation fee equal to 30% of the scheduled service price will apply.
Less than 24 hours' notice
A cancellation fee equal to 50% of the scheduled service price will apply.
Same Day Cancellation / Unable to Access Site
The full scheduled service fee (100%) will be charged if:
The service is cancelled on the scheduled day.
Our team has already travelled to your premises.
Our team has arrived on site.
We are unable to gain access to the premises.
Access is delayed by more than 30 minutes and the service cannot reasonably proceed.
By confirming your booking, you acknowledge and agree to this cancellation policy.
Access to Premises
Clients are responsible for ensuring safe and timely access to the premises at the agreed service time.
Where keys, alarm codes, access cards or security procedures are required, these must be provided prior to the scheduled service.
Additional Services
Any services requested outside the agreed cleaning schedule or scope of work may incur additional charges.
Where possible, these will be quoted and approved prior to the work being completed.
Workplace Health & Safety
The Home Detail Co. reserves the right to refuse or discontinue services where working conditions present an unreasonable health or safety risk to our team.
Satisfaction Guarantee
We take great pride in delivering exceptional attention to detail.
If you have any concerns regarding the quality of your service, please notify us within 24 hours of the clean. We will work with you to resolve any genuine concerns, which may include returning to rectify any areas that fall within the agreed scope of work.
Liability
While every reasonable care is taken when providing our services, The Home Detail Co. is not liable for:
Pre-existing damage
Normal wear and tear
Faulty fixtures, fittings or equipment
Damage resulting from hidden defects
Items requiring specialist cleaning unless previously agreed
Changes to Scheduled Services
We reserve the right to adjust scheduled service times due to unforeseen circumstances, including illness, emergencies, severe weather, or other events outside our reasonable control.
Where possible, clients will be notified as soon as practicable.
Acceptance of Terms
By engaging The Home Detail Co. for commercial cleaning services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.