1. Personal Information We Collect

We may collect personal information including, but not limited to:

• Name

• Email address

• Phone number

• Suburb or address

• Property details and cleaning requirements

This information is collected when you:

• Submit an enquiry or booking form on our website

• Contact us via email, phone, or social media

• Request a quote or make a booking

2. How We Collect Information

Personal information is collected directly from you through:

• Squarespace website forms (enquiry and contact forms)

• Email, phone calls, or direct messages

• Interactions with our website, advertisements, or social media

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes

• Arrange, manage, and deliver cleaning services

• Communicate with you regarding bookings, updates, or changes

• Improve our services and website experience

• Meet administrative, legal, or operational requirements

We do not sell, rent, or trade your personal information to third parties.

4. Disclosure of Personal Information

Your information may be shared only where necessary, including:

• With cleaners or contractors engaged to complete your service

• With service providers such as Squarespace, email services, or payment platforms

• Where required by law

We take reasonable steps to ensure any third parties handle your information securely.

5. Squarespace & Website Hosting

Our website is hosted on Squarespace, which may collect and store personal information through its platform, including form submissions and analytics data.

Squarespace manages data in accordance with its own privacy and security practices. For more information, please refer to Squarespace’s Privacy Policy.

6. Cookies & Analytics

Our website uses cookies and analytics tools (including Squarespace Analytics and Google Analytics) to:

• Understand how visitors use our website

• Improve functionality and user experience

This data does not personally identify you. You can disable cookies via your browser settings if preferred.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Access to personal data is limited to authorised users only.

8. Accessing or Updating Your Information

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

The Home Detail Co.
📧 Email: hello@thehomedetailco.com